Last Updated: 05/11/2025
At Hapava, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help with a straightforward return and refund process.
Eligibility Period
You have 30 days from the purchase date to request a return or exchange.
After this period, unfortunately, we cannot accept returns or issue refunds.
Return Conditions
To be eligible for a return:
Items must be unused, in original condition, and in their original packaging
You must provide a receipt or proof of purchase
Refund Process
Once your return is received and inspected:
We will notify you via email regarding approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment or credited back to your card.
Please allow a few business days for the credit to appear, depending on your bank or payment provider.
Issues with Refunds
If you haven’t received your refund yet:
Double-check your bank account
Contact your credit card company
Contact your bank
If you’ve done all of the above and still haven’t received your refund, please email us at [email protected].
Exchanges
We only replace items if they are defective or damaged.
To request an exchange for the same item:
Email [email protected]
Send the item to the following return address:
Return Address:
1066 Joanna Ln, Allen, TX 75013, USA
Return Shipping
We cover the cost of return shipping
All return items must be shipped to the address above
For high-value returns, we recommend using a trackable shipping service and shipping insurance
We are not liable for lost returned packages
Delivery Times for Exchanges
Shipping times for exchanged items may vary based on your location.
Contact Us
For questions regarding returns or refunds, please contact our support team at:
Email: [email protected]
Address: 1066 Joanna Ln, Allen, TX 75013, USA
Business Hours: Monday – Friday / 9:00 AM – 5:00 PM