Cancellation Policy

Last Updated: May 25, 2025

Introduction

At Hapava, we understand that plans can change. We encourage all our customers to review their cancellation options carefully.

Cancellation Within 24 Hours of Purchase

Hapava offers a full refund for cancellations made within 24 hours of purchase. To cancel within this timeframe, contact our customer service at support@hapava.com immediately. We guarantee no questions asked during this period.

Cancellation Before Shipment

If you cancel an order before it has been shipped, there is no cancellation fee. Hapava imposes no penalty for pre-shipment cancellations. To request a cancellation, email us at support@hapava.com. Please include your order number in all cancellation requests.

Refund and Return Policy

For pre-shipment cancellations, Hapava provides a 100% refund. If your order has been dispatched, shipping and handling fees of $4.95 will be excluded from the refund. All refunds will be processed to the original payment method only. We do not offer store credit for cancellations.

Rescheduling Option

We offer delivery postponement for all orders. To arrange a new delivery date, please contact support@hapava.com. Be sure to include your order number and preferred new delivery timeframe. There is no fee for rescheduling before shipment. Note that rescheduling after shipment may incur additional fees.

Cancellation of Custom Orders

Hapava maintains a strict policy: no cancellations for personalized or custom items once production begins. Production typically starts within 24 hours of order placement. Custom orders are clearly identified during the checkout process. No exceptions to this policy will be made under any circumstances.

Review Before Purchase

We strongly encourage you to read our cancellation policy before making a purchase. Placing an order constitutes agreement to all cancellation terms. No exceptions will be made to the stated policies.

Customer Support

At Hapava, we value our customers and are committed to providing excellent service. For cancellation requests, please reach out to us using the following contact information:

  • Email: support@hapava.com (primary contact method)
  • Address: 1066 Joanna Ln, Allen, TX 75013, USA
  • Phone: +1 (570) 994 09 71
  • Business Hours: Mon – Fri / 9:00 AM – 5:00 PM Central Time

We commit to a 48-hour response time for all inquiries.