Last Updated: 05/11/2025
At Hapava, we understand that plans can change. Whether it’s a last-minute decision or an unexpected event, we’re here to make the cancellation process as simple and transparent as possible. Please read our policy carefully before placing your order.
Cancellation Within 24 Hours of Purchase
You may cancel your order for any reason within 24 hours of purchase.
Simply contact our customer service team during our business hours
We will process your cancellation and issue a full refund
Cancellation Before Shipment
If you cancel your order after the initial 24-hour window but before your order has been shipped:
A 0% cancellation fee may apply to cover administrative processing
You will still receive a full refund.
After Shipment – Refund Conditions
If your order has already been shipped at the time of your cancellation request:
Refunds will exclude shipping and handling fees
You may still request a return in accordance with our Returns and Refund Policy
Rescheduling Option
If you need to postpone your delivery:
Contact our support team as soon as possible
We’ll help you find a new delivery date that works for you
Cancellation of Custom or Personalized Orders
Please note:
Custom or personalized items cannot be canceled once production has started
We aim to begin production promptly to ensure timely delivery
If you are unsure, please contact us before placing a custom order
Reminder Before You Purchase
By placing an order with us, you agree to the terms outlined in this Cancellation Policy. We strongly recommend reviewing this page before finalizing your purchase.
Contact Information
If you have questions or need help with a cancellation, please contact us:
Email: [email protected]
Address: 1066 Joanna Ln, Allen, TX 75013, USA
Business Hours: Monday – Friday / 9:00 AM – 5:00 PM
Thank you for choosing Hapava. We appreciate your understanding and are always here to support you.