Last Updated: 05/11/2025
At Hapava, we strive to provide you with a seamless and reliable shipping experience. Please take a moment to review our shipping policy for important details regarding order processing, delivery times, and more.
Shipping Rates
Flat Rate Shipping: $4.95
Free Shipping: Enjoy free shipping on all orders over $65!
Order Cut-off & Processing Time
Daily Cut-off Time: 5:00 PM (GMT +02:00)
Order Processing Time: 1–3 business days (Monday to Friday)
Total Shipping Time: 4–10 business days (Monday to Friday)
Address Changes
If you need to update your shipping address before your order has shipped, please contact us immediately at [email protected]. We will do our best to accommodate your request.
⚠️ Once your order has been shipped, we cannot modify the delivery address. We are not responsible for any delays or returns caused by incorrect or invalid address information provided during checkout. If your address is flagged as invalid, we may reach out via email for verification.
Tracking Delays
If you notice any unusual delays in tracking your shipment, please reach out to us at [email protected], and we will investigate the issue on your behalf.
Returned to Sender
If your package is returned to us due to delivery issues:
We will contact you to arrange reshipment, or
You may opt for a refund of the product cost (original shipping costs are non-refundable)
Please note that once a refund has been processed, we are unable to reinstate your order.
Important Notes
Please regularly check your email inbox and spam/junk folders for updates or follow-up messages regarding your order.
If you have any additional questions or concerns, feel free to reach out to our support team. We’re here to help!
Email: [email protected]
Address: 1066 Joanna Ln, Allen, TX 75013, USA
Business Hours: Monday – Friday / 9:00 AM – 5:00 PM